任職資格qualifications:
? 大學本科學歷，國際貿易，經貿英語專業(yè)為佳；
bachelor degree, major in international trade, business english is preferred.
? product knowledge, if possible. 具備產品知識（如有可能的話）;
? at least two years work in customer services environment.至少兩年的客服工作經驗；
? good microsoft office applications skill. 能熟練使用辦公軟件；
? ability to speak fluent english with written english at cet6rating or better preferred. 英語口語流利，書面英語達到 cet6 或更高水平者優(yōu)先；
? strong interpersonal, well verse in coordinating/organizing skill with good problem-solving mind set
needed. 需要有較強的人際交往能力、良好的協(xié)調/組織能力和解決問題的能力;
? customer orientated and committed to achieve goals given. 以客戶為本，致力于實現既定目標;
? fast learner, hardworking and an open-minded person.學習能力強，工作努力和思想開闊

崗位職責duty:
? 建立和維護客戶檔案；
create and maintain customer profiles.
? 為備件rfq提供報價并處理銷售訂單；
provide quotations for spare part rfq and process sales orders.
? 管理客戶訂單，從接單到訂單收款；
manage customer orders from order receiving until payment collection.
? 組織召開維修投入會議，確保所有部門了解并符合客戶的要求；
conduct the repair input meeting and ensure all departments understand and conform to the customer requirements.
? 準備維修報價單和證明文件供客戶批準；
prepare repair price quotation and supporting documents for customer approval.
? 維護相關的銷售訂單文件和記錄；
maintain relevant sales order documentations and records.
? 管理客戶溝通，為客戶提供每日/每周的工作狀態(tài)報告，并與相關部門聯系，解決客戶的問題；
? manage customer communications, provide daily/weekly work status report for customers, and liaise with relevant departments to resolve customer issues.
? 報告客戶投訴/反饋，并與相關部門協(xié)調，采取糾正/預防措施和客戶回應；
report customer complaints/feedback and coordinate with relevant departments for corrective/preventive actions and customer response.
? 協(xié)助部門經理做好客戶接待，提供客戶設施參觀服務；
accommodate customer facility visits.
? 通過電話或電子郵件提供aog回復；
provide aog response by telephone or email.
? 協(xié)助財務部進行信用評估和督促客戶履行合同條款支付責任；
assist finance department in credit evaluation and payment collection.
? 對各客戶進行客戶滿意度調查；
? conduct customer satisfaction survey of respective accounts.
? 協(xié)助直接主管和部門主管進行業(yè)務改進活動和其他分配的任務；
? assist direct supervisor and department head in business improvement activities and other assigned tasks.
工作態(tài)度attitude:
? 強烈的團隊意識team building;
? 富有責任心和紀律性responsibility and discipline;
? 有強烈的學習意識并勇于探索新知；willing to learn and explore new knowledge.